This article contains a step by step process for requesting reimbursement. Click here to view YouTube videos and step by step instructions with screenshots and learn more about reimbursements in ClassWallet.
Once UFA Scholarship funds have been disbursed to your ClassWallet account, select "start a new reimbursement." *PLEASE NOTE: you will not be able to initiate a reimbursement if you have not linked a personal bank account. You must complete this step prior to requesting reimbursement. You will be asked to enter the details of your transaction, and upload your receipt(s) and approved pre-approval request (if you have one). Please note JPEG, PNG, or PDF (10 MB, 5 pages max) is the file format and size accepted. There is no limit to the number of requests for reimbursement a parent may file per day.
NOTE: If you have received notification of pre-approval by using a Pre-Approval Request Form, please attach a copy of the notification to your request for reimbursement. This will help to expedite the approval process.
Important! You may submit multiple receipts pertaining to the same child at the same time, but they must be from the same store or vendor. For example, if you have two receipts from Target for different items on different days for the same student, those can be uploaded and totaled together. However: it's important to note that if one receipt has an item that is not approved, BOTH receipts will be denied since they are in the same reimbursement request. Use this information to plan how you will upload receipts accordingly.
Next, you will choose your UFA purse (wallet), review and submit.
Our customer support team will process your expense transaction within 10 business days. Once the transaction is reviewed, you will receive a notification that your reimbursement has been approved or denied.
If the reimbursement is denied, your email notification will include the reason for denial or instructions for submitting a new order with any missing pertinent information. If you wish to appeal the decision, you have 10 business days to appeal. You may file an appeal by logging into your UFA account.
If the reimbursement is approved, it will be processed and you should receive your reimbursement in your linked bank account within 2-10 business days. If you do not see a reimbursement in your account within 10 business days, please contact our support team.
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